Refund policy

Return & Refund Policy

All sales are final. Please review product descriptions, photos, specifications, pricing, and your order details carefully before completing your purchase.

Because many of our items are collectibles, limited-release products, display pieces, specialty merchandise, or pre-order items, we generally do not accept returns, exchanges, or cancellations due to buyer’s remorse, change of mind, or ordering the wrong item.

Damaged Items
If an item arrives damaged during transit, please contact us within 7 calendar days of confirmed delivery.

To help us review the issue, we may request:

• Photos of the damaged item
• Photos of the original product packaging
• Photos of the shipping box
• A photo of the shipping label
• Your order number

Items may be photographed prior to shipment to document their condition before leaving our possession.

Customers must contact us and receive approval before returning any damaged item. Returns sent without prior authorization may not be accepted.

If a damaged-item claim is approved, the resolution will be determined based on the item, extent of damage, availability, and circumstances of the shipment. Possible resolutions may include a replacement, store credit, a partial credit or partial refund, or assistance with a shipping carrier claim. Full refunds are not guaranteed.

Incorrect Items
If you receive an item different from what you ordered, please contact us promptly with your order number and photos of the item received. We will review the issue and provide instructions if a return, replacement, or other resolution is appropriate.

Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.

Pre-Orders
Pre-orders are generally considered final once placed unless otherwise stated on the individual product listing. Estimated release dates, availability, and shipping dates may change due to manufacturer or distributor delays.

Return Authorization
Any approved return must follow the instructions provided by SciFiction Shop. Items returned without prior approval may be refused or may not qualify for credit.