Shipping policy

Shipping Policy

Orders are typically processed within 2–5 business days, unless otherwise noted on the product page. Processing times may be longer for pre-orders, custom items, limited-release collectibles, or items awaiting distributor or manufacturer fulfillment.

Shipping costs and available delivery methods are calculated at checkout based on the destination, package size, and selected service. Tracking information will be provided when available.

All sales are final. Please review your order carefully before completing checkout.

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to us because the customer provided an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the order.

Pre-Orders may ship separately from in-stock items. Estimated release and shipping dates are subject to change due to manufacturer, distributor, or carrier delays.

Pre-Shipment Documentation
To help protect both our customers and SciFiction Shop, items may be photographed prior to shipment to document their condition before leaving our possession. Tracking information will be provided when available.

If an item arrives damaged during transit, please contact us within 7 calendar days of confirmed delivery. We may request photos of the item, product packaging, shipping box, and shipping label so we can review the issue and, when applicable, assist with a carrier claim.

If you receive the wrong item, please contact us promptly with your order number and photos so we can review and correct the issue.

Delivery times may vary by carrier and destination. Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, or other circumstances outside our control may affect the estimated delivery date.